Please Note: You may experience shipping delays related to the COVID-19 pandemic. All carriers have experienced higher than normal freight volumes and are short-staffed. All Carl Wesley shipments are fully insured but insurance cannot be claimed on lost packages until 20 days after shipment for domestic orders and 40 days after shipment for international orders. Please email Wes@CarlWesley.com if you these timelines have passed and you have not received your order.
***For more reliable service, I recommend choosing UPS Ground at checkout for a flat rate of $12.***
How long does it take to fulfill my order?
Most items are kept in stock and will ship within a few days. We usually pull and ship orders two times per week.
Some styles are only cut and sewn on demand, please allow about 1-2 weeks for those items to ship.
Occasionally, we sell out of certain styles and have to produce more when you place your order - please allow us 2 weeks to fulfill your order before you contact us to check on it. You will receive a shipping notification email with tracking information when the package ships.
Please contact us at Wes@CarlWesley.com with any further questions. We are happy to help!
I ship all orders in 100% sustainable and recycled packaging from Eco Enclose. Please do your part and either reuse or recycle the packaging.
Shipping to USA:
Orders to U.S. addresses ship for a flat rate of $6 via the United States Postal Service First Class package service. Orders over $95 will ship free. Packages usually arrive in 3 - 5 days.
I also offer UPS Ground Service for a flat rate of $12 for U.S. orders. Orders are usually delivered in 1 - 5 days. (Typically, UPS is a much more reliable carrier than USPS so you may want to choose this option if you have trouble getting packages at your address.)
All domestic orders are fully insured.
I ship to most addresses worldwide and I charge a flat rate of $25 for international orders. I use the First Class International package service from the United States Postal Service. All international orders are fully insured and delivered in about 7 - 21 days.
Due to the intimate nature of the product I cannot accept returns on underwear. However, if you receive a damaged product or product of inferior quality please contact me at Wes@CarlWesley.com so that I can either remake the item or refund your money. For sizing issues the item will be remade in the correct size but you will have to pay shipping on the new item. Please do not hesitate to contact at Wes@CarlWesley.com if there are ever any problems with your order.
Refunds and returns will be granted on a case by case basis. Please email me at Wes@CarlWesley.com.